A digital receptionist answers in the evening, at lunch and whenever the front desk is busy. It collects patient details, puts acute pain first and hands the request to a live colleague.
In the evening, at lunch or on a busy line the patient does not wait and calls another clinic.
An urgent patient and a routine reschedule sound the same to the front desk.
The receptionist moves bookings for half a day instead of caring for patients in the chair.
Who called, what they wanted and whether anyone called back is known only to whoever picked up.
A real deployment, described without names and without numbers the project reports do not contain.
Pay by card or by invoice with a contract and an act.
Show us where time and money leak, and we will tell you which employee closes it first.